Question 1

Where are you located?

Accepted Answer

From Austin Bergstrom Airport, take Highway 71 approximately 6 miles east, then turn left (north) onto Caldwell Lane.  Drive two miles and the location is on your left - just look for the signs to doggy paradise!

Question 2

Is airport parking available?

Accepted Answer

Sorry, we do not offer airport parking at the ranch at this time.

Question 3

Can we have a tour of the ranch?

Accepted Answer

Yes!  We offer tours on your dog's complementary evaluation day.  We know exactly how important your dogs are to you and the need to see where your dog will be staying and playing.  Please note that in order to maintain calm play groups and not disturb the dogs, tours of the play areas will be at a distance.     Evaluations and tours are by appointment only.

Question 4

When can I drop off and pick up my dog(s)?

Accepted Answer

Office Hours are 7:00am to 11:00am in the morning and 3:00pm to 6:00pm in the afternoon every day of the week.  Boarding customers can drop off and pick up their dogs during either morning or afternoon office hours, whatever is more convenient for you.  Please note we charge a day of daycare for afternoon pickups on the day of checkout.     After-Hours dropoffs and pick-ups are also an option for our customers based on availability.

Question 5

Do you offer discount for long term boarding?

Accepted Answer

Yes we do!  Check out our pricing page for 10+ day rates, and contact us for extended stay pricing.

Question 6

How is Barking Springs different from other boarding facilities?

Accepted Answer

At Barking Springs, we are known for our peaceful country feel, huge play areas, and amazing customer service.  We also pride ourselves on maximum playtime for your dogs so they can enjoy their vacation as well!

Question 7

What is required for my dog to stay at Barking Springs?

Accepted Answer

We encourage all new clients to review the "I'm New" Page to ensure Barking Springs is a good fit for your dog.     The basics: - Minimum of 3 months old (4 months encouraged) - Must be spayed or neutered if 7+ months old - Current on Rabies, Distemper/Parvo, and Bordetella vaccinations (vaccines must be administered by a vet). - Must be social with other dogs and not show aggression towards humans.

Question 8

What kind of dogs or breeds do you accept?

Accepted Answer

We do not breed discriminate at Barking Springs; however, an open play environment is not suitable for all dogs.  Unfortunately we are unable to accept dogs that show aggression towards other dogs or people that cannot be redirected into appropriate playtime behavior.

Question 9

When and what will my dog(s) be fed?

Accepted Answer

Barking Springs dogs are fed up to twice a day, in the late morning and again in the evening before bedtime. If your dog has a sensitive stomach or is a newcomer to Barking Springs, we encourage you to bring your pet’s own food to help protect against stomach upset. Please be sure to label your food and feeding amounts (many of our customers use pre-portioned baggies).   If you do not bring your pet’s regular food, we will feed your dog a dry, grain free dog food at $3 per night per dog.

Question 10

What happens if my pet is injured or becomes ill?

Accepted Answer

Our kennel staff is knowledgeable about canine first aid and is equipped to handle minor injuries. In the event of illness or serious injury, we will take your pet to your regular vet if possible or to an emergency care vet for immediate attention. Barking Springs will always attempt to notify you prior to being taken to the vet for any reason.

Question 11

Do you offer discounted rates for multiple dogs?

Accepted Answer

We sure do! We understand that having multiple dogs can get pretty expensive and we’d like to help out. Please visit our Pricing page for more information.

Question 12

May I leave toys or bedding with my dog?

Accepted Answer

Our overnight guests are welcome to bring bedding, which can provide familiarity and relief for your dog while away from home. We allow toys for your pet when they are alone, but for safety reasons we do not allow the dogs to play with toys when in their play groups.

Question 13

What if I need to cancel or change a reservation?

Accepted Answer

Barking Springs prides itself on flexibility. We will never charge you for a reservation change or cancellation for a non-holiday visit, and you only pay for actual nights stayed. Thus, if you book a stay until Sunday and come back early for a Saturday pickup, you will not be charged for Saturday night.   During holidays, we may take a 50% deposit to hold your reservation. We reserve the right to charge you for 4 nights during holidays if you do not cancel at least seven days prior to your drop off date.   You will never be charged a fee for cancelling or changing a doggy daycare reservation.

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